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FAQ

This is where we answer the most frequently asked questions.

For how many people is a picnic made?

Les paniers sont parfaits pour deux adultes (avec de bons appétits) les portions étant généreuses. Pour trois adultes, nous recommandons de prendre 2 paniers, quitte à repartir avec les surplus à la maison.

Can I order a picnic and pack it in a new basket that I buy?

Sure! When ordering a picnic, the options offer to pack it in a new basket purchased, with or without tissu insertion, with or without cover, with or without iced packs, etc.

Can i cancel?

All cancellations must be made at least 72 hours before the day of your picnic pickup. Otherwise, we will not be able to issue you a credit.

Si l’annulation est faite en temps et en heure, nous émettrons un crédit réutilisable pour une prochaine commande. Nous n'effectuons pas de remboursements.

Practical guide

01.

Time slots and drop-off points

We currently have three drop-off points. When booking your picnic or purchasing a product, you can choose one of the following three drop-off points:

The Sutton market,on saturdays between 9:30 a.m. and 12:30 p.m.
Saturdays and sundays at the Alpagas Sutton, between 10 a.m. and 1 p.m.
Saturdays and sundays at the Bolt Café (Knowlton), between 10 a.m. and 1 p.m.

02.

Packaging in our returnable baskets

All food will be kept cool in an insulated bag with ice packs.

Here's what each returnable basket includes: - 1 Basket + 1 insulated insert + blanket (Value of $ 225) - 1 frozen blanket + 1 “iced pack” block (Value of $ 20)

03.

Take-out Option

We will pack your picnic in a compostable bag. We can also pack your picnics in a (new) La Famille basket, this option is available at the time of your purchase!

04.

Confirmation and pickup

Shortly after your order, you will receive a confirmation with the transaction receipt. The day before your pickup date, you will receive an email reminder of your pickup time slot.

05.

Return of returnable baskets

All baskets must be returned to return sheld, before 12:00 noon on Tuesday - otherwise, we will charge the amount of the brand new basket, from your credit card.

A unique agrotourism activity that pays tribute to the producers of the region.

We only source from short circuits, we adjust the menu to the seasons and harvests. Thus, some items in the basket may change.

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