fbpx

Terms and conditions

TIME SLOTS AND DROP-OFF POINTS

We currently have three drop-off points. When booking your picnic or purchasing a product, you can choose one of the following three drop-off points:

  • Saturdays at the Sutton market, between 9:30 a.m. and 12:30 p.m.
  • Saturdays and sundays at the Alpagas Sutton, between 10 a.m. and 1 p.m.
  • Saturdays and sundays at the Bolt Café (Knowlton), between 10 a.m. and 1 p.m.

RETURN BASKETS

 

Have you chosen the option with the Returned Basket? All food will be kept cool in an isothermal bag with iced-packs in order to bring your basket wherever you are, before returning it.

All baskets must be returned to return sheld, before 12:00 noon on Tuesday - otherwise, we will charge the amount of the brand new basket, from your credit card.

Here's what each returnable basket includes:
- 1 Basket + 1 insulated insert + blanket (Value of $ 225)
- 1 frozen blanket + 1 “iced pack” block (Value of $ 20)

 

TAKE-OUT

 
We will pack your picnic in a compostable bag.
We can also pack your picnics in a (new) basket La Famille, cette option est disponible au moment de votre achat!
 
 

CANCELLATION AND REFUND

 
All cancellations must be made at least 72 hours before the day you pick up your picnic. Otherwise, we will not be able to issue you a credit. If cancellation is made on time, we will issue a "promotional code" credit to reuse it on a next order.
 
Baskets are non-refundable.
 
0
    Your cart
    Votre panier est vide